CRMOverbrook - Customer Relationship Manager and Pageturn

Consultancy & Business Analysis Overview

Now more than ever, business leaders are challenged to guide their organizations through an ever-shifting landscape of opportunities and pitfalls. The current business climate demands clear decision making by executives, and tools that offer better business intelligence and customer insights are essential for achieving optimal outcomes. Making better-informed decisions is essential to the success of executives and the businesses they manage.

OverBrook specialise in business modelling by extracting business strategies and processes, reviewing the supporting  technical solutions and refining and implementing solutions that support the business.

The identification of the business strategy, goals and the supporting processes enables OverBrook to refine daily working processes by implementing technical solutions that support the business and the working methodologies.

Following a review of the business we assist our customers by designing high level architecture models detailing technical solutions (in the cloud and on premise) that provide end to end solutions for business needs.

We design and implement through waterfall or agile methodology CRM configurations to provide the core foundations for all other technical business tools integrations providing end to end solutions from prospecting through to sales, customer services and rejuvenation of business.
We work closely with our customers to identify their local and global business methodologies and establish:

  • An understanding of their business strategy and goals
  • Identify critical business problems and successes
  • Review and identify critical process problems
  • Define the solution with clear goals and objectives

Working with your leadership team we:

  • Establish a precise scope of work
  • Assign an Executive Sponsor or Champion
  • Assign country based project teams
  • Develop a project plan

What is a Business Process?

A business process is a discrete series of activities or task steps that accomplishes a primary business objective. Taken together, your processes form the central nervous system that regulates every aspect of your enterprise from your customers' first point-of-contact with you to the delivery of the product or service you provide.